GlassFlakes Co., Ltd Return Policy

1. Returns and Refunds

1.1. Eligibility: GlassFlakes Co., Ltd accepts returns for products shipped by sea. To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition.
  • The return request must be initiated within 30 days of delivery.
  • The product should not have been used or damaged.

1.2. Return Process:

  • Customers must contact GlassFlakes Co., Ltd via email or phone to initiate a return request.
  • GlassFlakes Co., Ltd will provide instructions for returning the product.
  • Customers are responsible for return shipping costs.

1.3. Refunds:

  • Once the returned product is received and inspected, GlassFlakes Co., Ltd will process the refund.
  • Refunds will be issued to the original payment method within 10 business days.

2. Exceptions

2.1. Non-Returnable Items:

  • Custom-made or personalized products.
  • Products damaged due to customer misuse or negligence.

2.2. Damaged or Defective Products:

  • If the product arrives damaged or defective, customers should notify GlassFlakes Co., Ltd immediately.
  • GlassFlakes Co., Ltd will arrange for a replacement or refund.

3. Contact Information

For return requests or any further inquiries, please contact our customer service team:

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