1. Returns and Refunds
1.1. Eligibility: GlassFlakes Co., Ltd accepts returns for products shipped by sea. To be eligible for a return, the following conditions must be met:
- The product must be in its original condition.
- The return request must be initiated within 30 days of delivery.
- The product should not have been used or damaged.
1.2. Return Process:
- Customers must contact GlassFlakes Co., Ltd via email or phone to initiate a return request.
- GlassFlakes Co., Ltd will provide instructions for returning the product.
- Customers are responsible for return shipping costs.
1.3. Refunds:
- Once the returned product is received and inspected, GlassFlakes Co., Ltd will process the refund.
- Refunds will be issued to the original payment method within 10 business days.
2. Exceptions
2.1. Non-Returnable Items:
- Custom-made or personalized products.
- Products damaged due to customer misuse or negligence.
2.2. Damaged or Defective Products:
- If the product arrives damaged or defective, customers should notify GlassFlakes Co., Ltd immediately.
- GlassFlakes Co., Ltd will arrange for a replacement or refund.
3. Contact Information
For return requests or any further inquiries, please contact our customer service team:
- Email: [email protected]